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TERMS

TERM AND CONDITIONS

 

PAYMENT

We accept paypal payment only.
You can make the payment using your credit card safely online via Paypal.
All custom duties are paid by customers.

 

INTERNATIONAL SHIPPING

We ship most orders using EMS(Express Mailing Service).
EMS is top speed international mail service for sending up to 30kg of goods simply and conveniently to over 120 countries and territories world wide.
All goods come with each tracking number and full covered insurance.

 

DELIVERY TIME

Overseas Delivery to most countries by EMS can take 5 to 15 business days after your order is dispatched however please know that there can be delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas and other holiday periods.
According to the Japan Post Website, delivery times are 5-15 business days to US, Europe and Australia by EMS

 

BACKORDERS AND SOLD OUT ITEMS

Many of the items are regularly restocked and if items say sold out you can backorder them. If backordering is not shown in the product page please email us and we can arrange it for you. If a backorder item is included in your order, your order will not be shipped until all item is available. If you would like to receive available items first then the backorder item when it is available later, we are happy to do that although there will be extra shipping required.

 

RETURNS

We will only provide a refund in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item you must first contact us within 14 days of arrival.
Return order must be in the same condition as received.
All customers are responsible for shipping costs as well as duties on all returned items.

 

PRIVACY

We respect your privacy. Any information we collect from you is primarily used to process your order. When you sign up on our online store as a new customer, you will be asked to provide some personal information. This information is used only for the purposes of processing and shipping your order, and will under no circumstance be sold, disclosed or distributed to any third party.

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